For the medical office to operate effectively, several people using a medical answering service need to perform this job to the best of their ability. Nurses, physicians, and staff must work in harmony to ensure that patients have excellent experiences. Medical facilities can be overwhelming especially when patients are sick and require medical attention. Since patients are already going through a difficult situation in their lives, the last thing they want is to deal with the disappointments brought about by poor communication. To assist with the lines of communication, most medical facilities use medical answering services. With a medical answering service, patients are guaranteed that they can interact with someone at any time of the day no matter how many people are calling or if the facility is busy. This is vital for a doctor’s office. Patients need to be assured that the doctors, nurses, and employees are concerned about their names. Therefore, it goes a long way to have a live person to answer calls throughout. Have a look at the advantages of using a medical answering service.
Lower your staffing costs. Even though hiring internal staff members to take care of incoming calls may appear ideal, every staff needs huge investment for this practice. The staff requires training, sick time, insurance as well as other resources. Additionally, they are available round the clock. But when you hire a professionally trained medical answering service, there’s always going to be someone available throughout to handle phone calls and check messages. The pros have already been trained and in many circumstances, they will not require any training from your side. When you hire internal staff to concentrate on priority on-site activities and outsourcing medical answering services, it becomes easy to manage staffing costs.
It is a good way of reducing no-shows. A majority of medical answering services provide an appointment reminder service. It is an ideal service as it enhances the effectiveness of your medical staff since they do not have to stress over calling patients to remind them about their appointments. Reminders can be tailor-made to suit the unique needs of medical practice. Also, when you use a live person to call the patients to remind them of their appointment, you are guaranteed that it has been received by the intended person and in case of any questions, they can be answered over forwarded to the office to be addressed appropriately.
It is time-saving. Sometimes, medical facilities can get very busy. Patients will be calling to book appointments or check on their prescription status while the ones in the hospital will be asking queries or trying to check-in. With a virtual receptionist from medical answering service, they can screen phone calls and edit out wrong numbers as well as lower priority calls allowing your internal employees to handle the more important calls.
The service is available round the clock. A virtual receptionist will be at your beck and call to answer all the phone calls on behalf of your office. In case your office has hired an internal staff to answer the phone calls medical answering service can take care of the overflow calls when the call volumes increase.